Top Questions To Ask When Choosing The Right IT Support Service For Your Company
Most companies expect their computer network to consistently operate at optimal levels in order to keep the business functioning properly. Even a few minutes of downtime can have devastating consequences for your company. Having a superb IT support service on your side, however, will ensure that any problems are handled quickly and effectively. With so many IT support solutions available, it may seem daunting to choose the best one to assist your own business. Asking these questions during your search will help you pick the right IT support service to meet your needs.
1) What Is your Service Level Agreement?
A Service Level Agreement (SLA) tells you what the guaranteed response time will be from the IT support service that you choose. Since you are relying on your technology to get your own job done, it's important to know how long it will take until a problem is fixed when something goes wrong. In other words, the SLA is a promise from the IT support service that any issues you experience will be resolved within a given time frame. Find out the support service's hours of operation and if there is a plan for taking care of problems that occur outside of those hours. Ask how the service determines the urgency and priority of support tickets that are submitted. Inquire about the maximum time in which you'll receive a response to your ticket as well as a time to have the issue fully resolved. Be sure to select an IT support service that gives you a clear picture of what to expect in terms of timing.
2) What support services do you provide?
A great IT support service will offer a variety of solutions to your business. While IT support services are well-known for physically fixing broken computers, it's also a good idea to ask if there are additional services available, too. Ask what specific kinds of problems the IT support service can resolve. Will the support service help with basic troubleshooting or identify workarounds to get software issues back up and running? Does the service extend beyond hardware and software to network connectivity issues on business cell phones as well? Knowing exactly how the service can assist you will certainly help inform your decision.
3) Do you perform any proactive maintenance?
There are more situations that could arise with your computers than only repairing major catastrophes. It's also essential to safeguard your technology through preventative maintenance. Proactive measures include regular server updates, 24/7 monitoring, and reliable backup processes. Try to select a support service that has comprehensive maintenance procedures and a rigorous data recovery plan in place. IT support services that focus on ways to minimize risks to your business will ensure that your company is protected from losing important data or experiencing a massive security breach.
Choosing the best IT support service for your business is a big decision. Asking each of these questions will help guide you in your search for the right IT support solution to keep your company's technology performing as it should. Contact a company, such as Business PC Support, Inc, for more information.