Is Your IT Department Bogged Down? 4 Ways A Help Desk Will Benefit Your Company
When you run a company that depends on computers, one IT problem can interrupt business, and work your customers into a frenzy. If you're running your IT department is working without an IT help desk, it's not working as efficiently as it could be, which means your business isn't either. Not convinced that you need help desk technology for your business? Here are four ways that a help desk will benefit your company
Every time your company has computer issues, it creates down-time that you could be using to conduct business. Unfortunately, when your IT department doesn't have access to a help desk, the time it takes for them to get busy fixing the problem is increased. That's because there's generally a delay in notification. However, when your IT department has access to help desk, notification is almost instantaneous. Your employees submit an on-line work request order, and it's immediately sent to the IT department, making it easier – and quicker – for the problem to be resolved. No more unnecessary down-time.
Geared to Your Specifications
Whether you have a large company, or a mid-size start-up, help desk programs can be customized to meet your specific needs. Help desk request orders are designed to make things run more efficiently, and that's exactly what they'll do. Each help desk order will include information such as the department requesting the assistance, and a brief description of the problem they're experiencing. However, you can customize each request order beyond that. You can customize it to include things like person making the request, and the severity of the problem; which can speed up assistance for immediate need requests.
When it comes to computer problems within your company, you need the repair process to be as efficient as possible. That includes the way the help requests are processed. If you don't have a help desk for your IT department, there are going to be multiple steps in the request process. However, with a help desk, your company can enjoy one-stop processing of the request orders. With the click of a button, your IT department can view requests for help, cancel request orders when the job is completed, and inform the office about scheduled maintenance.
Automatically Assign Tasks
When you have employees that are exceptional at a specific task, you want to make sure they're assigned to that task as often as possible. The same is true within the IT department. Luckily, the help desk can automatically assign specific tasks to specific members of the tech team. This ensures that the right person is assigned to each request that comes into the IT department.